Frequently Asked Questions...
If you still have questions, feel free to reach out to me directly at : firstname.lastname@example.org
Our pillow covers are 100% cotton. Because of this, if they are not washed correctly they can shrink. We recommend spot cleaning as needed. Hand washing with a mild detergent inside out and laying flat to dry is recommended. Our pillow covers can be washed in a washing machine inside out in cold water on the gentle cycle. Please lay flat to dry, do not put in the dryer. Iron as needed. Do not scrub the design.
What size pillow insert will fit my cover?
Our pillow covers are designed to fit the size insert that you choose for your cover. For example: a 16x16 pillow cover will fit a 16x16 pillow insert. I recommend down or down alternative inserts to get the best "full" look.
Do you sell wholesale?
We do sell wholesale. For more information on our wholesale options please send me a direct message. You can also find us in the etsy wholesale marketplace.
Can I rush my order?
Yes! If you are in a time crunch and need to be bumped to the top of the list, you can add the rush listing to your cart and your order will be processed and shipped within 2 business days of your purchase.
Does a pillow insert come with my pillow cover?
No. As of right now Rustic Home By Design does not offer pillow inserts with our pillow covers. We hope to be able to add this option soon! :)
How do I submit additional details for my custom order?
After adding your item to your cart, you will be able to leave additional instructions/notes in the "notes to seller" comment box at checkout. Or you can email me within 12 hours of your order at email@example.com and reference your order number in the subject line.
I placed my order and noticed my shipping address is incorrect, what should I do?
If your shipping address is incorrect (it happens more than you think) email us ASAP after placing your order so we can make sure to update your order and get your item shipped to the correct place. We cannot be held responsible for orders shipped to the incorrect address if you have not provided us with the correct address before your item ships.